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ABOUT OUTSIDERS RC

How We Got Here

Since our first day in business, Outsiders RC has been offering our customers the best products at unbeatable prices. Our products are made with the consumer in mind, to help make the RC Hobby more affordable. Our products are tested for durability and effectiveness in real conditions, Our online store  displays a constantly growing product range with continuous variety of fantastic merchandise along with customisable designs that fit any budget. Check it out and start shopping today!

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T & C's

Welcome to our Outsiders RC website. Throughout the site, the terms “we”, “us” and “our” refer to Outsiders RC. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. You must be at least 18 years of age to use this website. If you disagree with any part of these terms and conditions, please DO NOT CONTINUE ANY FURTHER.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

  • We reserve the rights to cancel any order they feel may be fraudulentWe reserve the right to change prices without notice All items purchased online that have a $0 price displayed will not be honored and the order will be canceled

PRIVACY POLICY

Outsiders RC is committed to protecting your privacy. This policy is designed to ensure your personal details are protected when you deal with us

In order to contact you and provide services to you, we need to collect some “personal information” about you. For example, we will need your name, address and email address when you register for our eStore or newsletter and when you enter your name, address and/or email address in order to obtain more information about our products and services. We only collect the personal information that we need to provide you with a service.

We will only use your personal information lawfully and in accordance with the Data Protection Act 1998.
We will never collect sensitive information about you through this website without first asking you for permission.

The personal information which we hold will be held securely. We take all reasonable steps to keep the information secure and confidential from unauthorised access, misuse or loss. We will not transfer your information.

We will only use and disclose the personal information you provide to us for lawful purposes and those purposes for which it was collected. These purposes include keeping you informed about our products and services, learning more about our customers and to improve our products and services, and for statistical and research purposes.

We may also use and disclose your personal information:

if it is in the public interest to do so (e.g. where there is a serious threat to public safety);

if necessary to comply with legal requirements; and

for any other purposes for which you have expressly consented or would reasonably expect us to do so.

We may also use your personal information to market our products and services to you. However, every time we email you for marketing purposes we will give you the chance to refuse any such emails in the future.

We will not keep your personal information for any longer than is necessary for these purposes.

REFUND POLICY

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase and you have not made contact with us, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We have a 25%  Restocking fee for all items returned. Older,Discontinued and specialized items will incur a larger fee.


Several types of goods are exempt from being returned. 

We also do not accept products that are:

-opened or used,  liquids includinding paints and oils.
- Gift cards

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will get intouch with you via email to notify you that we have received your returned item and we will advise you  if the return will be refunded or declined.
If you are approved, then your refund will be processed via store credit or viathe original method of payment.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged, send us an email at sales@outsidersrc.com.au

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

How do customers return items?

To return your product, you are required to make contact with Outsiders RC and we will advise the return address. This may be done in person or via email - sales@outsidersrc.com.au
You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do
n’t guarantee that we will receive your returned item.

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